Gift Returns

Welcome to simple, comfortable, and easy gift exchanges…

Please find the order number printed on the invoice included with your shipment.
Please enter the gift recipient's zip code as it appeared on the shipping label.
Please enter the gift recipient's full name as it appeared on the shipping label.
Please enter the email address at which you'd like to receive your return shipping label and merchandise credit.
Not a Gift?

How it Works

Receive Gift!

Yay - surprise gift was sent to you!! It turns out that you need a different size, color, item…

Instantly Exchange

Receive a store voucher to shop for your exchange item(s) immediately. Your replacement items are sent to you right away - you’re welcome!

Mail Back Original

Use the supplied return shipping label to send the original miss-picks back to the store.

Common Questions

What information will I need to proceed?

The gift receiver is asked to verify the order number (in the enclosed packaging) and delivery address zipcode. You are then presented with a screen where the gifted items are displayed and you’re asked to provide the cause of return. You are then given a voucher with the total eligible repurchase amount and asked to shop for replacement items immediately in your store.

Will the gift giver know that it has been exchanged?

The gift giver does not receive any notifications around this process whatsoever. The gift giver will only know about the exchange if the gift receiver volunteers to tell them. A good solution for all types of communities, families, and friend groups.

What if I decide to spend more than the voucher amount?

Purchases exceeding the gift exchange amount are paid for with the store's normal check-out methods.

WHAT'S AN INSTANT REFUND?

Commando provides Instant Refund Vouchers during your return process so you can shop for something new right away! Just use your code in the gift card field at checkout and your order will be placed. We will refund any outstanding balances to store credit within two weeks of receiving your return.

How much time do I get to return the items?

It is best if you mail them back as soon as possible, but you have about 10 days to drop those return items in the mail so that they are received in time.

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